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Rezvy automatically sends messages to customers (confirmation, changes, cancellation and reminders), by email and/or SMS. Configure everything in Messages (under the Settings menu).

Toggle the Email and SMS channels. For each event (Created, Changed, Cancelled, Reminder) and channel, edit the subject and the body of the template. You can use placeholders that are substituted automatically, e.g. %NAME%, %BUSINESS_NAME%, %DATE_LONG%, %SE...

Set the lead time for reminders (hours before the appointment). Every message includes a /c/{token} link where the customer can confirm or cancel themselves. An SMS reminder can be automatically skipped if the appointment is already confirmed.

Your plan includes a monthly allowance of emails and SMS. When it runs out, sending consumes purchased credits (which never expire). The Messages page shows the balance and a Buy credits link. In Subscriptions you'll find the "Buy SMS credits" and "Buy email c...

You can set the sender name for SMS on the Messages page. Until it's approved, SMS go out with the platform's default sender.

"Messages don't go out": check the channel (Email/SMS) is on, the customer has that channel's contact, and there's still allowance or credits (6.3). Each appointment's notification history (3.3) shows the status: Sent / Failed / Skipped (with the reason). SMS ...

You can ask customers to pay at booking time, through Stripe. (Available on plans with online payments — see chapter 8.)

Go to Customer Payments (under the Settings menu). Click Connect Stripe and follow the Stripe onboarding (Stripe Connect). Payments go straight to your Stripe account. Once the account is Active, you can enable payments per store. 📸 07-stripe-connect.png — Pa...

For each store, set: Payments enabled — on/off. Require payment — force payment to confirm, or let the customer choose. Amount — the service price (or space price), or a fixed amount. Currency. 📸 07-payment-rules.png — A store's payment settings.

When payments are enabled, on confirming the booking the customer is taken to Stripe checkout. The appointment stays Awaiting payment until the payment is confirmed; then it becomes Confirmed and the amount paid is recorded in the appointment details.

The payment is recorded in the appointment Details (amount, currency, date). The appointment stays Awaiting payment until Stripe confirms; only then it becomes Confirmed. If the customer abandons checkout, the booking stays incomplete (it doesn't hold the slot...

"The Stripe button is disabled": the current plan doesn't include online payments (chapter 8), the Stripe account isn't Active yet, or the store's payments are off. Incomplete onboarding: Stripe may ask for extra documents/details; finish the process until the...

Rezvy has four plans. Limits are per-business totals ( ∞ = unlimited): Free Pro Business Custom €/mo 0 19 49 contact Stores 1 1 5 * Professionals 1 5 20 * Services 1 10 100 * Spaces 1 10 100 * Emails/mo 100 2,000 10,000 * SMS included/mo 0 100 500 * Online pay...

Go to Subscriptions (under the Settings menu). You'll see the current plan, the usage bars (stores, team, services, spaces, emails and SMS this month) and the plan grid. Click Upgrade/Downgrade to the plan you want, choose monthly or yearly and complete paymen...

If your current usage exceeds the target plan's limits, the system shows a downgrade review with the resources to reduce and links to manage them. You can only confirm once you're within the limits. 📸 08-downgrade.png — Downgrade review screen (resources over...