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The Custom plan is configured by a platform admin (limits and yearly price). It shows as pending payment until you pay; meanwhile the negotiated limits are already active. Pay via the "Pay X/year" button.

SMS/Email credits are bought on this page (dedicated cards) and never expire — they're used after the plan's monthly allowance runs out (chapter 6.3). If you have an active subscription, the Manage billing button opens the Stripe portal (payment methods, invoi...

"I can't downgrade": your current usage exceeds the target plan's limits. Reduce the over-limit resources (stores/team/services/spaces) and try again — the downgrade review (8.3) tells you exactly what to reduce. Admin-assigned plan above the limit: you keep w...

The Statistics page (available on the Business plan or higher) is a business analytics dashboard. Go to Statistics (under the Settings menu). Choose the scope (current store, a specific store or all stores) and the period (Today, 7, 30 or 90 days, or a custom ...

Occupancy is approximate (bookings ÷ agenda slots × columns) — use it to compare days/hours, not as exact accounting. Revenue only appears when a store in scope has payments on (amounts actually charged via Stripe). Public-page/menu views count from the moment...

💡 Scenario: you find Friday 18:00 is the peak and Tuesday morning is empty. Run a Tuesday morning promo (more services/lower price) and add staff on Friday afternoon. Use the "All stores" scope to compare stores; use a specific store for detail. Combine with N...

Create stores in Settings → Stores → New store. Each store has its own hours, services, staff, menu and agenda (a new store comes with a blank weekly agenda to fill in). Switch stores in the store switcher (the pill in the top corner). The active store is kept...

A staff member can be assigned to several stores, with a different service scope in each and per-store working hours (see 2.8). When they have access to more than one store, they also see the store switcher.

Role Appointments Store setup Business / Stores Employee ✓ — — Store admin ✓ ✓ — Business admin (owner) ✓ ✓ ✓ The owner is also created as a staff member with access to all stores. Set each member's role in their edit page (see 2.7).

Different timezones: if stores are in different timezones, set the correct business timezone (chapter 12) — it's the reference for "today/now" and reminders. A staff member not showing in a store: check they have an assignment ( StaffMemberStore) for that stor...

You can subscribe to a store's agenda in your phone calendar (Apple, Google, etc.). In the agenda toolbar, click Sync to phone (or open Calendar Export). Create a feed and choose what to export: the whole store, one or more professionals, or one or more servic...

The subscription updates itself in the phone calendar (it's not a one-time export). For a static copy, use the .ics download. Revoke a feed if the link is shared by mistake — it stops working immediately. Include customer details only in private feeds; for a c...

Under Settings → Business you manage the data that applies to the whole business (all stores). General data — name, category, contacts. Timezone — pick the business timezone from the list. It's the single source of "today"/"now" and time conversion across ever...

Every create/edit/delete by a staff member is recorded. View them under Settings → Audit, with filters by operation, resource, colleague, date and text. 📸 12-audit.png — Audit page with filters.