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What placeholders can I use in templates? E.g. %NAME%, %BUSINESS_NAME%, %DATE_LONG%, %SERVICE%, %STAFF%, %LINK%. (6.1) I used up my SMS/Email allowance — now what? Buy credits (they never expire) on the Subscriptions page; they're used after the allowanc...

How do I change plan? In Subscriptions, pick the plan and period (monthly/yearly) and pay via Stripe. (8.2) It won't let me downgrade. Your current usage exceeds the target plan's limits. Reduce the over-limit resources and confirm. (8.3)

A customer asked to delete their data. Use Anonymize on the customer record: personal data is irreversibly scrubbed, but the history/statistics remain without identifying them. (5.3) Is there a record of who did what? Yes — Settings → Audit logs creates/edits/...

How do I see the agenda in my phone calendar? Create a calendar feed (iCal) and add it to iPhone/Google; it updates itself. (11) Didn't find your answer? See Contact & support.