3.4 Statuses and actions

• Pending — received, awaiting confirmation (unless the store has auto-confirm).
• Confirmed — by you or the customer.
• Cancelled — can be reopened.
• Awaiting payment — when an online payment is pending (chapter 7).

For group (multi-service) bookings, when confirming/cancelling you can choose to apply it just to that one or to the whole group.