# 3.4 Statuses and actions

- **Pending** — received, awaiting confirmation (unless the store has auto-confirm).
- **Confirmed** — by you or the customer.
- **Cancelled** — can be **reopened**.
- **Awaiting payment** — when an online payment is pending (chapter 7).

For **group** (multi-service) bookings, when confirming/cancelling you can choose to apply it just to
that one or to the **whole group**.

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