Rezvy User Guide

This chapter takes you from "no account yet" to inside the backoffice, ready to configure your bu...

Registration is a 3-step wizard that creates your user account, the business and the first store ...

For security, you can't sign in before confirming your email. Open the "Confirm your email" messa...

Open /Account/Login, enter your email and password and click Sign in. Forgot password: click the...

After signing in you land directly on the Agenda (Appointments tab) — that's where you'll spend m...

All operational configuration — hours, services, spaces, team, menu — belongs to a store. If you ...

Go to Settings → Stores and click Edit on the store. Fill in name, address, phone, email. Map loc...

This is the most important setting: it controls how bookings are structured and how the agenda is...

Go to Store setup → Hours. For each weekday, toggle Open. Set one or more ranges per day. For a l...

For one-off dates that differ from the normal hours (holidays, events): Go to Store setup → Speci...

Go to Store setup → Services and click New service. Fill in: Name and description. Duration (minu...

Applies to Per table and Per space agendas. Go to Store setup → Spaces. Click New space and set: ...

In Staff → New staff member: Name and color (used in the agenda to tell the member's column apart...

Sets which hours each member works — useful when they differ from the store's. Example: the store...

For businesses with a menu (e.g. restaurants), go to Store setup → Menu: Create categories (e.g. ...

The fields in 2.2 control when a customer can book online: Minimum lead time — avoids "right now"...

The Appointments tab is the heart of the daily routine: it shows the active store's agenda and is...

Use the toolbar at the top (prev/today/next + date picker + view picker) to switch: Day — the mai...

Click + New booking (or click an empty slot in the agenda — it opens prefilled with the date/time...

Click an appointment (the agenda bar, or the name in List view) to open Details — a read-only scr...

Pending — received, awaiting confirmation (unless the store has auto-confirm). Confirmed — by you...

Drag a booking on the grid to change the time; drag to another column to change the professional ...

"No times appear": the day may be closed (hours or special hours), the staff member may not work ...

The public page is your business's online "shop window": customers see your stores, services and ...

Go to Settings → Public Page (owner only). The editor has two sides: fields on the left, a live p...

Page title and subtitle. Logo and cover image — upload and crop the images in the editor (the log...

In the Address card, set the slug (2–40 chars, lowercase/hyphens). The page lives at .../p/the-sl...

For each store, in the editor: Show reservations — allow booking at that store. Show menu — show ...

Use the preview (mobile/desktop) to check the look before sharing. When the page is published, it...

The page guides the customer through a wizard: Choose — service / space / party size (and, in bar...

"The link doesn't work": check the page is published and the store has Show reservations on. "I g...

The Customers tab is your business's customer base (shared across the stores of the same business).

The list shows name, contact, number of appointments and last visit, with search, sorting, store ...

When the system detects a likely duplicate (same phone/email in different records), it shows a ba...

To honour the right to erasure, use Anonymize on the customer's row: the personal data (name, con...

Customer with no contact: a customer must have phone or email (at least one). With no contact, th...

Rezvy automatically sends messages to customers (confirmation, changes, cancellation and reminder...

Toggle the Email and SMS channels. For each event (Created, Changed, Cancelled, Reminder) and cha...

Set the lead time for reminders (hours before the appointment). Every message includes a /c/{tok...

Your plan includes a monthly allowance of emails and SMS. When it runs out, sending consumes purc...

You can set the sender name for SMS on the Messages page. Until it's approved, SMS go out with th...

"Messages don't go out": check the channel (Email/SMS) is on, the customer has that channel's con...

You can ask customers to pay at booking time, through Stripe. (Available on plans with online pay...

Go to Customer Payments (under the Settings menu). Click Connect Stripe and follow the Stripe onb...

For each store, set: Payments enabled — on/off. Require payment — force payment to confirm, or le...

When payments are enabled, on confirming the booking the customer is taken to Stripe checkout. Th...

The payment is recorded in the appointment Details (amount, currency, date). The appointment stay...

"The Stripe button is disabled": the current plan doesn't include online payments (chapter 8), th...

Rezvy has four plans. Limits are per-business totals ( ∞ = unlimited): Free Pro Business Custom €...

Go to Subscriptions (under the Settings menu). You'll see the current plan, the usage bars (store...

If your current usage exceeds the target plan's limits, the system shows a downgrade review with ...

The Custom plan is configured by a platform admin (limits and yearly price). It shows as pending ...

SMS/Email credits are bought on this page (dedicated cards) and never expire — they're used after...

"I can't downgrade": your current usage exceeds the target plan's limits. Reduce the over-limit r...

The Statistics page (available on the Business plan or higher) is a business analytics dashboard....

Occupancy is approximate (bookings ÷ agenda slots × columns) — use it to compare days/hours, not ...

💡 Scenario: you find Friday 18:00 is the peak and Tuesday morning is empty. Run a Tuesday morning...

Create stores in Settings → Stores → New store. Each store has its own hours, services, staff, me...

A staff member can be assigned to several stores, with a different service scope in each and per-...

Role Appointments Store setup Business / Stores Employee ✓ — — Store admin ✓ ✓ — Business admin (...

Different timezones: if stores are in different timezones, set the correct business timezone (cha...

You can subscribe to a store's agenda in your phone calendar (Apple, Google, etc.). In the agenda...

The subscription updates itself in the phone calendar (it's not a one-time export). For a static ...

Under Settings → Business you manage the data that applies to the whole business (all stores). Ge...

Every create/edit/delete by a staff member is recorded. View them under Settings → Audit, with fi...

Change the timezone before creating bookings at scale — changing it shifts the meaning of "today/...

Live chat: the chat widget is available across the site (bottom corner). Contact form: open the C...

In the site footer you'll find the Terms, Privacy and the GDPR section (data-subject rights).

Start with chapters 1 and 2 to get your store running; then publish the public page (chapter 4) t...

"From scratch" recipes for the most common business types. Each scenario stitches the steps from ...

Goal: customers book a service with a specific barber (or "no preference"). Agenda type: Per prof...

Goal: appointments with professionals and different durations per specialty. Type: Per profession...

Goal: table bookings by party size, with the menu visible. Type: Per table. Slot: 60 min. (2.2) H...

Goal: book courts by the hour, with payment. Type: Per space. Slot: 60 min. (2.2) Hours: every da...

Type: Per space. Slot: 60 min. (2.2) Hours: Wed–Sun 14:00–22:00. (2.3) Rooms (Spaces): priced pe...

Goal: book treatments without fixing a specific professional. Type: Per service. Slot: 30 min (sp...

Agenda type chosen and configured (2.2) Opening hours + special days (2.3 / 2.4) Services with ...

I can't sign in — it says to confirm my email. The account exists but the email isn't confirmed. ...

Why are no times available? Possible causes: the day is closed (hours or special hours), the staf...

What's my page's address? .../p/your-slug (set in the editor). On Pro+ you can enable your-slug....

What placeholders can I use in templates? E.g. %NAME%, %BUSINESS_NAME%, %DATE_LONG%, %SERVICE...

How do I change plan? In Subscriptions, pick the plan and period (monthly/yearly) and pay via Str...

A customer asked to delete their data. Use Anonymize on the customer record: personal data is irr...

How do I see the agenda in my phone calendar? Create a calendar feed (iCal) and add it to iPhone/...