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7.3 How the customer pays

Rezvy User Guide 7. Customer payments

When payments are enabled, on confirming the booking the customer is taken to Stripe checkout. Th...

Updated 3 hours ago by Admin

6.5 Tips & troubleshooting

Rezvy User Guide 6. Messages & notifications

"Messages don't go out": check the channel (Email/SMS) is on, the customer has that channel's con...

Updated 3 hours ago by Admin

Introduction

Rezvy User Guide 7. Customer payments

You can ask customers to pay at booking time, through Stripe. (Available on plans with online pay...

Updated 3 hours ago by Admin

6.2 Reminders and confirm-by-link

Rezvy User Guide 6. Messages & notifications

Set the lead time for reminders (hours before the appointment). Every message includes a /c/{tok...

Updated 3 hours ago by Admin

6.3 SMS and Email credits

Rezvy User Guide 6. Messages & notifications

Your plan includes a monthly allowance of emails and SMS. When it runs out, sending consumes purc...

Updated 3 hours ago by Admin

6.4 SMS sender

Rezvy User Guide 6. Messages & notifications

You can set the sender name for SMS on the Messages page. Until it's approved, SMS go out with th...

Updated 3 hours ago by Admin

Introduction

Rezvy User Guide 6. Messages & notifications

Rezvy automatically sends messages to customers (confirmation, changes, cancellation and reminder...

Updated 3 hours ago by Admin

6.1 Channels and templates

Rezvy User Guide 6. Messages & notifications

Toggle the Email and SMS channels. For each event (Created, Changed, Cancelled, Reminder) and cha...

Updated 3 hours ago by Admin

5.2 Duplicates and merging

Rezvy User Guide 5. Customers

When the system detects a likely duplicate (same phone/email in different records), it shows a ba...

Updated 3 hours ago by Admin

5.3 Anonymization (GDPR)

Rezvy User Guide 5. Customers

To honour the right to erasure, use Anonymize on the customer's row: the personal data (name, con...

Updated 3 hours ago by Admin

5.4 Tips & troubleshooting

Rezvy User Guide 5. Customers

Customer with no contact: a customer must have phone or email (at least one). With no contact, th...

Updated 3 hours ago by Admin

Introduction

Rezvy User Guide 5. Customers

The Customers tab is your business's customer base (shared across the stores of the same business).

Updated 3 hours ago by Admin

5.1 View and manage customers

Rezvy User Guide 5. Customers

The list shows name, contact, number of appointments and last visit, with search, sorting, store ...

Updated 3 hours ago by Admin

4.6 How a customer books (the public flow)

Rezvy User Guide 4. Public booking page

The page guides the customer through a wizard: Choose — service / space / party size (and, in bar...

Updated 3 hours ago by Admin

4.7 Tips & troubleshooting

Rezvy User Guide 4. Public booking page

"The link doesn't work": check the page is published and the store has Show reservations on. "I g...

Updated 3 hours ago by Admin

4.3 Address (slug), subdomain and QR

Rezvy User Guide 4. Public booking page

In the Address card, set the slug (2–40 chars, lowercase/hyphens). The page lives at .../p/the-sl...

Updated 3 hours ago by Admin

4.4 Per-store options

Rezvy User Guide 4. Public booking page

For each store, in the editor: Show reservations — allow booking at that store. Show menu — show ...

Updated 3 hours ago by Admin

4.5 Preview, publish and install (PWA)

Rezvy User Guide 4. Public booking page

Use the preview (mobile/desktop) to check the look before sharing. When the page is published, it...

Updated 3 hours ago by Admin

Introduction

Rezvy User Guide 4. Public booking page

The public page is your business's online "shop window": customers see your stores, services and ...

Updated 3 hours ago by Admin

4.1 Open the editor

Rezvy User Guide 4. Public booking page

Go to Settings → Public Page (owner only). The editor has two sides: fields on the left, a live p...

Updated 3 hours ago by Admin