Search Results

You can set the sender name for SMS on the Messages page. Until it's approved, SMS go out with the platform's default sender.

"Messages don't go out": check the channel (Email/SMS) is on, the customer has that channel's contact, and there's still allowance or credits (6.3). Each appointment's notification history (3.3) shows the status: Sent / Failed / Skipped (with the reason). SMS ...

You can ask customers to pay at booking time, through Stripe. (Available on plans with online payments — see chapter 8.)

Go to Customer Payments (under the Settings menu). Click Connect Stripe and follow the Stripe onboarding (Stripe Connect). Payments go straight to your Stripe account. Once the account is Active, you can enable payments per store. 📸 07-stripe-connect.png — Pa...

For each store, set: Payments enabled — on/off. Require payment — force payment to confirm, or let the customer choose. Amount — the service price (or space price), or a fixed amount. Currency. 📸 07-payment-rules.png — A store's payment settings.

When payments are enabled, on confirming the booking the customer is taken to Stripe checkout. The appointment stays Awaiting payment until the payment is confirmed; then it becomes Confirmed and the amount paid is recorded in the appointment details.

The payment is recorded in the appointment Details (amount, currency, date). The appointment stays Awaiting payment until Stripe confirms; only then it becomes Confirmed. If the customer abandons checkout, the booking stays incomplete (it doesn't hold the slot...

"The Stripe button is disabled": the current plan doesn't include online payments (chapter 8), the Stripe account isn't Active yet, or the store's payments are off. Incomplete onboarding: Stripe may ask for extra documents/details; finish the process until the...

Rezvy has four plans. Limits are per-business totals ( ∞ = unlimited): Free Pro Business Custom €/mo 0 19 49 contact Stores 1 1 5 * Professionals 1 5 20 * Services 1 10 100 * Spaces 1 10 100 * Emails/mo 100 2,000 10,000 * SMS included/mo 0 100 500 * Online pay...

Go to Subscriptions (under the Settings menu). You'll see the current plan, the usage bars (stores, team, services, spaces, emails and SMS this month) and the plan grid. Click Upgrade/Downgrade to the plan you want, choose monthly or yearly and complete paymen...

If your current usage exceeds the target plan's limits, the system shows a downgrade review with the resources to reduce and links to manage them. You can only confirm once you're within the limits. 📸 08-downgrade.png — Downgrade review screen (resources over...

The Custom plan is configured by a platform admin (limits and yearly price). It shows as pending payment until you pay; meanwhile the negotiated limits are already active. Pay via the "Pay X/year" button.

SMS/Email credits are bought on this page (dedicated cards) and never expire — they're used after the plan's monthly allowance runs out (chapter 6.3). If you have an active subscription, the Manage billing button opens the Stripe portal (payment methods, invoi...

"I can't downgrade": your current usage exceeds the target plan's limits. Reduce the over-limit resources (stores/team/services/spaces) and try again — the downgrade review (8.3) tells you exactly what to reduce. Admin-assigned plan above the limit: you keep w...

The Statistics page (available on the Business plan or higher) is a business analytics dashboard. Go to Statistics (under the Settings menu). Choose the scope (current store, a specific store or all stores) and the period (Today, 7, 30 or 90 days, or a custom ...

Occupancy is approximate (bookings ÷ agenda slots × columns) — use it to compare days/hours, not as exact accounting. Revenue only appears when a store in scope has payments on (amounts actually charged via Stripe). Public-page/menu views count from the moment...

💡 Scenario: you find Friday 18:00 is the peak and Tuesday morning is empty. Run a Tuesday morning promo (more services/lower price) and add staff on Friday afternoon. Use the "All stores" scope to compare stores; use a specific store for detail. Combine with N...

Create stores in Settings → Stores → New store. Each store has its own hours, services, staff, menu and agenda (a new store comes with a blank weekly agenda to fill in). Switch stores in the store switcher (the pill in the top corner). The active store is kept...