# Account & access

**I can't sign in — it says to confirm my email.**
The account exists but the email isn't confirmed. Use the **resend** link in the error and click the
button in the confirmation email. (1.2)

**I forgot my password.**
On "Sign in", click **Forgot password** and follow the emailed link. (1.3)

**How do I add a staff member with their own login?**
In Staff, link an **email + password** and set the **role** (Employee / Store admin / Business admin).
(2.7 / 10.3)