# 7.4 Refunds and statuses

- The payment is recorded in the appointment **Details** (amount, currency, date).
- The appointment stays **Awaiting payment** until Stripe confirms; only then it becomes **Confirmed**.
  If the customer abandons checkout, the booking stays incomplete (it doesn't hold the slot for good).
- Refunds are handled in your **Stripe** account (funds go straight to you).