# 6.1 Channels and templates

1. Toggle the **Email** and **SMS** channels.
2. For each **event** (Created, Changed, Cancelled, Reminder) and channel, edit the **subject** and
   the **body** of the template. You can use **placeholders** that are substituted automatically, e.g.
   `%NAME%`, `%BUSINESS_NAME%`, `%DATE_LONG%`, `%SERVICE%`, `%STAFF%`, `%LINK%`.
3. Use **Reset to default** to restore the original template.

> 📸 **`06-templates.png`** — Messages page with the email/SMS templates and the placeholders.
![Message templates](images/06-templates.png)