5.4 Tips & troubleshooting

Customer with no contact: a customer must have phone or email (at least one). With no
contact, the appointment still saves, but the customer isn't created/linked and gets no
notifications.
Phone numbers: stored in international format (E.164). Use the country selector in the phone field
to get the right dial code.
Customers aren't shared across businesses — each business has its own base.
💡 Scenario: a customer booked online with their email and later called and booked by phone. The
system detects the duplicate (same name/contact in different records) and shows the badge — do a
merge (5.2) to keep one unified history.
Next: Messages & notifications.