# 5.2 Duplicates and merging

When the system detects a likely **duplicate** (same phone/email in different records), it shows a
badge. Click it to open the **merge** page and choose, field by field, which values to keep. The
appointments of the removed record move to the kept one.

> 📸 **`05-merge.png`** — Merging two customers (field-by-field choice).
![Merge customers](images/05-merge.png)