# 8. Plans & billing

Rezvy has four plans. Limits are \*\*per-business totals\*\* (`∞` = unlimited):

# 8.1 The plans

Rezvy has four plans. Limits are **per-business totals** (`∞` = unlimited):

| | Free | Pro | Business | Custom |
|---|---|---|---|---|
| €/mo | 0 | 19 | 49 | contact |
| Stores | 1 | 1 | 5 | * |
| Professionals | 1 | 5 | 20 | * |
| Services | 1 | 10 | 100 | * |
| Spaces | 1 | 10 | 100 | * |
| Emails/mo | 100 | 2,000 | 10,000 | * |
| SMS included/mo | 0 | 100 | 500 | * |
| Online payments | — | ✓ | ✓ | * |
| Custom subdomain | — | ✓ | ✓ | * |
| Advanced statistics | — | — | ✓ | * |

Limits are enforced **on creation** (if you're already above a limit after a plan change, you keep
what you have but can't create more until you're under it).

# 8.2 View and change your plan

1. Go to **Subscriptions** (under the Settings menu).
2. You'll see the **current plan**, the **usage bars** (stores, team, services, spaces, emails and SMS
   this month) and the **plan grid**.
3. Click **Upgrade/Downgrade** to the plan you want, choose **monthly or yearly** and complete payment
   via **Stripe**. Changes reconcile automatically.

> 📸 **`08-subscriptions.png`** — Subscriptions page with usage and the plan grid.
![Subscriptions](images/08-subscriptions.png)

# 8.3 Downgrading

If your current usage exceeds the target plan's limits, the system shows a **downgrade review** with
the resources to reduce and links to manage them. You can only confirm once you're within the limits.

> 📸 **`08-downgrade.png`** — Downgrade review screen (resources over the limit).
![Downgrade review](images/08-downgrade.png)

# 8.4 Custom plan

The **Custom** plan is configured by a platform admin (limits and yearly price). It shows as **pending
payment** until you pay; meanwhile the negotiated limits are already active. Pay via the **"Pay
X/year"** button.

# 8.5 Credits and billing portal

- **SMS/Email credits** are bought on this page (dedicated cards) and **never expire** — they're used
  after the plan's monthly allowance runs out (chapter 6.3).
- If you have an active subscription, the **Manage billing** button opens the **Stripe portal**
  (payment methods, invoices).
- When switching plans with an active subscription, the unused time is **credited** to the next
  invoices (Stripe proration) — the screen explains this before you confirm.

# 8.6 Tips & troubleshooting

- **"I can't downgrade":** your current usage exceeds the target plan's limits. Reduce the over-limit
  resources (stores/team/services/spaces) and try again — the downgrade review (8.3) tells you exactly
  what to reduce.
- **Admin-assigned plan above the limit:** you keep what you have (grandfathered), but can't create
  more until you're under it.

> 💡 **Scenario:** you opened a 2nd store and need multi-store → **upgrade to Business** (up to 5
> stores). If it's seasonal, you can go back to **Free/Pro** later (respecting the limits).

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**Next:** [Statistics](09-statistics.md).