8. Plans & billing
Rezvy has four plans. Limits are **per-business totals** (`∞` = unlimited):
- 8.1 The plans
- 8.2 View and change your plan
- 8.3 Downgrading
- 8.4 Custom plan
- 8.5 Credits and billing portal
- 8.6 Tips & troubleshooting
8.1 The plans
Rezvy has four plans. Limits are per-business totals (∞ = unlimited):
| Free | Pro | Business | Custom | |
|---|---|---|---|---|
| €/mo | 0 | 19 | 49 | contact |
| Stores | 1 | 1 | 5 | * |
| Professionals | 1 | 5 | 20 | * |
| Services | 1 | 10 | 100 | * |
| Spaces | 1 | 10 | 100 | * |
| Emails/mo | 100 | 2,000 | 10,000 | * |
| SMS included/mo | 0 | 100 | 500 | * |
| Online payments | — | ✓ | ✓ | * |
| Custom subdomain | — | ✓ | ✓ | * |
| Advanced statistics | — | — | ✓ | * |
Limits are enforced on creation (if you're already above a limit after a plan change, you keep what you have but can't create more until you're under it).
8.2 View and change your plan
- Go to Subscriptions (under the Settings menu).
- You'll see the current plan, the usage bars (stores, team, services, spaces, emails and SMS this month) and the plan grid.
- Click Upgrade/Downgrade to the plan you want, choose monthly or yearly and complete payment via Stripe. Changes reconcile automatically.
📸
08-subscriptions.png— Subscriptions page with usage and the plan grid.
8.3 Downgrading
If your current usage exceeds the target plan's limits, the system shows a downgrade review with the resources to reduce and links to manage them. You can only confirm once you're within the limits.
📸
08-downgrade.png— Downgrade review screen (resources over the limit).
8.4 Custom plan
The Custom plan is configured by a platform admin (limits and yearly price). It shows as pending payment until you pay; meanwhile the negotiated limits are already active. Pay via the "Pay X/year" button.
8.5 Credits and billing portal
- SMS/Email credits are bought on this page (dedicated cards) and never expire — they're used after the plan's monthly allowance runs out (chapter 6.3).
- If you have an active subscription, the Manage billing button opens the Stripe portal (payment methods, invoices).
- When switching plans with an active subscription, the unused time is credited to the next invoices (Stripe proration) — the screen explains this before you confirm.
8.6 Tips & troubleshooting
- "I can't downgrade": your current usage exceeds the target plan's limits. Reduce the over-limit resources (stores/team/services/spaces) and try again — the downgrade review (8.3) tells you exactly what to reduce.
- Admin-assigned plan above the limit: you keep what you have (grandfathered), but can't create more until you're under it.
💡 Scenario: you opened a 2nd store and need multi-store → upgrade to Business (up to 5 stores). If it's seasonal, you can go back to Free/Pro later (respecting the limits).
Next: Statistics.