7. Customer payments

• Introduction
• 7.1 Connect your Stripe account
• 7.2 Per-store payment rules
• 7.3 How the customer pays
• 7.4 Refunds and statuses
• 7.5 Tips & troubleshooting

Introduction

You can ask customers to pay at booking time, through Stripe. (Available on plans with online payments — see chapter 8.)

7.1 Connect your Stripe account

1. Go to Customer Payments (under the Settings menu).
2. Click Connect Stripe and follow the Stripe onboarding (Stripe Connect). Payments go straight to your Stripe account.
3. Once the account is Active, you can enable payments per store.

📸 07-stripe-connect.png — Payments page with the Stripe connect button and the account status.

7.2 Per-store payment rules

For each store, set:

• Payments enabled — on/off.
• Require payment — force payment to confirm, or let the customer choose.
• Amount — the service price (or space price), or a fixed amount.
• Currency.

📸 07-payment-rules.png — A store's payment settings.

7.3 How the customer pays

When payments are enabled, on confirming the booking the customer is taken to Stripe checkout. The appointment stays Awaiting payment until the payment is confirmed; then it becomes Confirmed and the amount paid is recorded in the appointment details.

7.4 Refunds and statuses

• The payment is recorded in the appointment Details (amount, currency, date).
• The appointment stays Awaiting payment until Stripe confirms; only then it becomes Confirmed. If the customer abandons checkout, the booking stays incomplete (it doesn't hold the slot for good).
• Refunds are handled in your Stripe account (funds go straight to you).

7.5 Tips & troubleshooting

• "The Stripe button is disabled": the current plan doesn't include online payments (chapter 8), the Stripe account isn't Active yet, or the store's payments are off.
• Incomplete onboarding: Stripe may ask for extra documents/details; finish the process until the account is Active.

💡 Scenario (padel): require payment to confirm (RequirePayment) for weekend courts, to cut no-shows; set the amount = the space price.

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Next: Plans & billing.