6. Messages & notifications

• Introduction
• 6.1 Channels and templates
• 6.2 Reminders and confirm-by-link
• 6.3 SMS and Email credits
• 6.4 SMS sender
• 6.5 Tips & troubleshooting

Introduction

Rezvy automatically sends messages to customers (confirmation, changes, cancellation and reminders), by email and/or SMS. Configure everything in Messages (under the Settings menu).

6.1 Channels and templates

1. Toggle the Email and SMS channels.
2. For each event (Created, Changed, Cancelled, Reminder) and channel, edit the subject and the body of the template. You can use placeholders that are substituted automatically, e.g. %NAME%, %BUSINESS_NAME%, %DATE_LONG%, %SERVICE%, %STAFF%, %LINK%.
3. Use Reset to default to restore the original template.

📸 06-templates.png — Messages page with the email/SMS templates and the placeholders.

6.2 Reminders and confirm-by-link

• Set the lead time for reminders (hours before the appointment).
• Every message includes a /c/{token} link where the customer can confirm or cancel themselves.
• An SMS reminder can be automatically skipped if the appointment is already confirmed.

6.3 SMS and Email credits

Your plan includes a monthly allowance of emails and SMS. When it runs out, sending consumes purchased credits (which never expire).

1. The Messages page shows the balance and a Buy credits link.
2. In Subscriptions you'll find the "Buy SMS credits" and "Buy email credits" cards: pick a pack and pay via Stripe; the balance is credited automatically.

📸 06-credits.png — SMS and Email credit-purchase cards on the Subscriptions page.

6.4 SMS sender

You can set the sender name for SMS on the Messages page. Until it's approved, SMS go out with the platform's default sender.

6.5 Tips & troubleshooting

• "Messages don't go out": check the channel (Email/SMS) is on, the customer has that channel's contact, and there's still allowance or credits (6.3). Each appointment's notification history (3.3) shows the status: Sent / Failed / Skipped (with the reason).
• SMS "Skipped": no balance, or the SMS reminder was skipped because the appointment was already confirmed by send time.
• Email goes to spam: ask customers to add the sender to contacts; the content is sent in a branded HTML template.
• No keys configured (test environment): sends are only logged as "Failed" without sending — normal without the Email/SMS keys.

💡 Scenario: you want to cut no-shows. Turn on the Reminder by email 24 h before and, optionally, by SMS 3 h before; include the /c/{token} link so the customer confirms with one tap.

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Next: Customer payments.