15. Frequently asked questions (FAQ)
**I can't sign in — it says to confirm my email.** The account exists but the email isn't confirmed. Use the **resend** link in the error and click the button in the confirmation email. (1.2)

Account & access
I can't sign in — it says to confirm my email.
The account exists but the email isn't confirmed. Use the resend link in the error and click the
button in the confirmation email. (1.2)
I forgot my password.
On "Sign in", click Forgot password and follow the emailed link. (1.3)
How do I add a staff member with their own login?
In Staff, link an email + password and set the role (Employee / Store admin / Business admin).
(2.7 / 10.3)

Agenda & bookings
Why are no times available?
Possible causes: the day is closed (hours or special hours), the staff member doesn't work that
day, the min/max lead or the daily cap were reached, or there's a conflict. (2.2 / 2.3 / 2.8)
Can I have a lunch break?
Yes — set two ranges in the day's hours (e.g. 09:00–13:00 and 15:00–19:00). (2.3)
A professional works fewer hours than the store.
Turn on the member's custom schedule and set the hours per store; slots become the intersection
store × member. (2.8)
A staff member works in two stores.
They're required to set a per-store custom schedule (state the hours in each). (2.8)
How do I make a recurring booking?
In the create form, tick the repeat and the end date (not available for multi-service). (3.2)
I moved/resized by accident on mobile.
Press and hold ~0.3 s on the booking before dragging/resizing. (3.5)

Public page
What's my page's address?
.../p/your-slug (set in the editor). On Pro+ you can enable 
your-slug.rezvy.app. (4.3)
What language does the page appear in to customers?
The business's language (and the additional ones you offer), not the site's global language. (12)
Can I take bookings without asking for payment?
Yes. Payments are optional and only on plans that include them. (7 / 8)

Messages & credits
What placeholders can I use in templates?
E.g. 
%NAME%, 
%BUSINESS_NAME%, 
%DATE_LONG%, 
%SERVICE%, 
%STAFF%, 
%LINK%. (6.1)
I used up my SMS/Email allowance — now what?
Buy credits (they never expire) on the Subscriptions page; they're used after the allowance. (6.3)

Plans & billing
How do I change plan?
In Subscriptions, pick the plan and period (monthly/yearly) and pay via Stripe. (8.2)
It won't let me downgrade.
Your current usage exceeds the target plan's limits. Reduce the over-limit resources and confirm. (8.3)

Data & privacy (GDPR)
A customer asked to delete their data.
Use Anonymize on the customer record: personal data is irreversibly scrubbed, but the
history/statistics remain without identifying them. (5.3)
Is there a record of who did what?
Yes — Settings → Audit logs creates/edits/deletes by staff member. (12)

Mobile
How do I see the agenda in my phone calendar?
Create a calendar feed (iCal) and add it to iPhone/Google; it updates itself. (11)
Didn't find your answer? See Contact & support.