# 15. Frequently asked questions (FAQ)

\*\*I can't sign in — it says to confirm my email.\*\* The account exists but the email isn't confirmed. Use the \*\*resend\*\* link in the error and click the button in the confirmation email. (1.2)

# Account & access

**I can't sign in — it says to confirm my email.**
The account exists but the email isn't confirmed. Use the **resend** link in the error and click the
button in the confirmation email. (1.2)

**I forgot my password.**
On "Sign in", click **Forgot password** and follow the emailed link. (1.3)

**How do I add a staff member with their own login?**
In Staff, link an **email + password** and set the **role** (Employee / Store admin / Business admin).
(2.7 / 10.3)

# Agenda & bookings

**Why are no times available?**
Possible causes: the day is closed (hours or **special hours**), the staff member doesn't work that
day, the **min/max lead** or the **daily cap** were reached, or there's a conflict. (2.2 / 2.3 / 2.8)

**Can I have a lunch break?**
Yes — set **two ranges** in the day's hours (e.g. 09:00–13:00 and 15:00–19:00). (2.3)

**A professional works fewer hours than the store.**
Turn on the member's **custom schedule** and set the hours per store; slots become the **intersection**
store × member. (2.8)

**A staff member works in two stores.**
They're **required** to set a per-store custom schedule (state the hours in each). (2.8)

**How do I make a recurring booking?**
In the create form, tick the repeat and the end date (not available for multi-service). (3.2)

**I moved/resized by accident on mobile.**
Press and hold ~**0.3 s** on the booking before dragging/resizing. (3.5)

# Public page

**What's my page's address?**
`.../p/your-slug` (set in the editor). On **Pro+** you can enable `your-slug.rezvy.app`. (4.3)

**What language does the page appear in to customers?**
The **business's language** (and the additional ones you offer), not the site's global language. (12)

**Can I take bookings without asking for payment?**
Yes. Payments are **optional** and only on plans that include them. (7 / 8)

# Messages & credits

**What placeholders can I use in templates?**
E.g. `%NAME%`, `%BUSINESS_NAME%`, `%DATE_LONG%`, `%SERVICE%`, `%STAFF%`, `%LINK%`. (6.1)

**I used up my SMS/Email allowance — now what?**
Buy **credits** (they never expire) on the Subscriptions page; they're used after the allowance. (6.3)

# Plans & billing

**How do I change plan?**
In **Subscriptions**, pick the plan and period (monthly/yearly) and pay via Stripe. (8.2)

**It won't let me downgrade.**
Your current usage exceeds the target plan's limits. Reduce the over-limit resources and confirm. (8.3)

# Data & privacy (GDPR)

**A customer asked to delete their data.**
Use **Anonymize** on the customer record: personal data is irreversibly scrubbed, but the
history/statistics remain without identifying them. (5.3)

**Is there a record of who did what?**
Yes — **Settings → Audit** logs creates/edits/deletes by staff member. (12)

# Mobile

**How do I see the agenda in my phone calendar?**
Create a **calendar feed** (iCal) and add it to iPhone/Google; it updates itself. (11)

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Didn't find your answer? See **[Contact & support](13-support.md)**.