15. Frequently asked questions (FAQ)

**I can't sign in — it says to confirm my email.** The account exists but the email isn't confirmed. Use the **resend** link in the error and click the button in the confirmation email. (1.2)

Account & access

I can't sign in — it says to confirm my email. The account exists but the email isn't confirmed. Use the resend link in the error and click the button in the confirmation email. (1.2)

I forgot my password. On "Sign in", click Forgot password and follow the emailed link. (1.3)

How do I add a staff member with their own login? In Staff, link an email + password and set the role (Employee / Store admin / Business admin). (2.7 / 10.3)

Agenda & bookings

Why are no times available? Possible causes: the day is closed (hours or special hours), the staff member doesn't work that day, the min/max lead or the daily cap were reached, or there's a conflict. (2.2 / 2.3 / 2.8)

Can I have a lunch break? Yes — set two ranges in the day's hours (e.g. 09:00–13:00 and 15:00–19:00). (2.3)

A professional works fewer hours than the store. Turn on the member's custom schedule and set the hours per store; slots become the intersection store × member. (2.8)

A staff member works in two stores. They're required to set a per-store custom schedule (state the hours in each). (2.8)

How do I make a recurring booking? In the create form, tick the repeat and the end date (not available for multi-service). (3.2)

I moved/resized by accident on mobile. Press and hold ~0.3 s on the booking before dragging/resizing. (3.5)

Public page

What's my page's address? .../p/your-slug (set in the editor). On Pro+ you can enable your-slug.rezvy.app. (4.3)

What language does the page appear in to customers? The business's language (and the additional ones you offer), not the site's global language. (12)

Can I take bookings without asking for payment? Yes. Payments are optional and only on plans that include them. (7 / 8)

Messages & credits

What placeholders can I use in templates? E.g. %NAME%, %BUSINESS_NAME%, %DATE_LONG%, %SERVICE%, %STAFF%, %LINK%. (6.1)

I used up my SMS/Email allowance — now what? Buy credits (they never expire) on the Subscriptions page; they're used after the allowance. (6.3)

Plans & billing

How do I change plan? In Subscriptions, pick the plan and period (monthly/yearly) and pay via Stripe. (8.2)

It won't let me downgrade. Your current usage exceeds the target plan's limits. Reduce the over-limit resources and confirm. (8.3)

Data & privacy (GDPR)

A customer asked to delete their data. Use Anonymize on the customer record: personal data is irreversibly scrubbed, but the history/statistics remain without identifying them. (5.3)

Is there a record of who did what? Yes — Settings → Audit logs creates/edits/deletes by staff member. (12)

Mobile

How do I see the agenda in my phone calendar? Create a calendar feed (iCal) and add it to iPhone/Google; it updates itself. (11)

Didn't find your answer? See Contact & support.